Planning Center visitor follow-up that starts at check-in
Keep Planning Center for People, Groups, Services and Check-Ins. Passport reads your check-ins, so every first-time guest checked in there starts a Guest Journey and gets a named person on your team within 48 hours.
- 30-day free trial, no charge today
- Cancel a monthly plan anytime
- Most churches are live in under 30 minutes
How does Passport work with Planning Center Check-Ins?
Passport connects to your Planning Center account and reads Check-Ins for the events you match to your services. When someone is checked in as a first-time guest, Passport starts their follow-up: welcome texts on your schedule, then a care assignment for a named person on your team within 48 hours.
Checked in at the door
Your welcome team checks a first-time guest in with Planning Center Check-Ins, the way they already do.
Follow-up starts in Passport
Passport reads the check-in, adds the guest to the Guests hub and starts their Guest Journey.
A named person follows up
Within 48 hours, a care assignment lands with someone on your team, with the guest’s details attached.
The next check-in counts
When the guest checks in again, Passport sees the return and your retention report counts it.
What moves between Planning Center and Passport?
Your records and check-ins come across to Passport. Your staff keep working in Planning Center, and your follow-up team works in Passport.
Stays in Planning Center
- People: your church directory and households
- Check-Ins at the door and in kids’ ministry
- Groups, Services and your volunteer schedules
- Giving and every other Planning Center product you use
- Imported into Passport
People, households, groups, events, check-ins and services
Import your people, households, groups, events, check-ins and services from Planning Center.
- Read by Passport
Check-Ins for the events you match to services
If you check people in with Planning Center Check-Ins, Passport reads the check-ins for the events you match to your services, so it knows when a guest comes back. First-time guests checked in there start their follow-up in Passport.
Added by Passport
- Guests hub and Visit page
- Guest Journeys with automatic texts
- Connection card and QR welcome card
- Guest inbox your follow-up team can answer
- Follow-up tasks with a named owner
- Retention reports
Guests who fill out a Passport connection card stay in Passport. You can export them as a CSV file whenever you need them elsewhere.
What does your follow-up team see?
Your staff keep running Planning Center the way they do now. Your follow-up volunteers work from Passport, on the web or on their phone.
A guest inbox for every reply
When a guest answers a welcome text, the reply arrives in a shared inbox your follow-up volunteers can read and answer.
A way in for guests who skip the desk
The QR welcome card and your Visit page catch the guests who never reach Check-Ins, so they get followed up too.
A clear answer to “did they come back?”
Retention reports show which guests returned, who has been contacted, and who still needs a call.
How do you set up Passport with Planning Center?
Most churches are live in under 30 minutes. Four steps, and none of them touch how your staff use Planning Center.
Start a free trial on Companion
Create your church’s account. The trial runs 30 days and there is no charge today.
Connect Planning Center and import
Sign in to Planning Center from Passport and bring across your people, households, groups, events, check-ins and services.
Match your Check-Ins events
Tell Passport which Check-Ins events are your services. From then on, first-time guests checked in there start their follow-up in Passport.
Write the first texts
Set the welcome texts and who gets each care assignment. Add the QR welcome card and Visit page for guests who never reach the check-in desk.
What does Passport cost alongside Planning Center?
One flat monthly price for guest follow-up, however many people are on your follow-up team.
Companion
Guest follow-up for churches that keep Breeze or Planning Center.
$49a month, flat
Or $470 billed yearly. Texts and emails are billed per message, at the rates on the pricing page.
- 30-day free trial, no charge today
- Cancel a monthly plan anytime
- Most churches are live in under 30 minutes
- Guests hub and Visit page
- Guest Journeys with automatic texts
- Connection card and QR welcome card
- Guest inbox your follow-up team can answer
- Follow-up tasks with a named owner
- Retention reports
- Connects to Breeze and Planning Center, including attendance
- Unlimited staff seats
Thinking about running the whole church in Passport? See every plan on the Passport pricing page
Questions from Planning Center churches
No. Passport works alongside Breeze and Planning Center. Keep your church database where it is: your staff and volunteers go on using the system they know, and Passport handles follow-up with your guests.
Import your people, households, groups, events, check-ins and services from Planning Center.
If you check people in with Planning Center Check-Ins, Passport reads the check-ins for the events you match to your services, so it knows when a guest comes back. First-time guests checked in there start their follow-up in Passport.
No. Guests who fill out a Passport connection card or Visit page form stay in Passport, where your follow-up team works with them, and you can export them as a CSV file at any time. Guests checked in with Planning Center Check-Ins come the other way: Passport reads the check-in and starts their follow-up.
All of the ones you use today. Your staff keep People, Check-Ins, Groups, Services and Giving exactly as they are. Passport adds the follow-up layer: welcome texts, a named owner for each guest, a guest inbox and retention reports.
Most churches are live in under 30 minutes. You connect Planning Center, import your people, match your Check-Ins events to your services, and write the first texts guests receive.
Companion, the plan for churches that keep Planning Center, is $49 a month or $470 a year, with unlimited staff seats. Texts and emails are billed per message. The 30-day free trial has no charge today, and you can cancel a monthly plan anytime.
Keep reading
Keep Planning Center. Follow up with every guest.
Connect Planning Center, match your Check-Ins events, and let Companion make sure each first-time guest hears from a real person this week.
- 30-day free trial, no charge today
- Cancel a monthly plan anytime
- Most churches are live in under 30 minutes